The Center utilizes Emergency Medical Dispatch (EMD) on all EMS requests. This is accomplished by the Shift Supervisors and certified dispatchers using a pre-formatted guide during the call taking process for all medical emergencies. After obtaining basic information about the incident and dispatching the appropriate assistance, instructions can then be relayed to the caller to provide medical assistance to the patient, until first responders arrive on the scene.
The Communications Center is the primary monitoring location for the City video surveillance network. The Center has the capability to view and control all 112 cameras currently in the system. There are also 8 video feeds from the PennDOT camera network and 4 video feeds from Muhlenburg College that are able to be viewed. The dispatch personnel utilize the camera system to monitor for criminal activities, verification and information enhancement for citizen reported complaints and for support of public safety personnel.
Other services the Communications Center provides are monitoring the fire alarm systems, both in City Hall and the Public Safety Building, as well as security alarms in City Hall. The Center is also responsible for City bureau and utility call-out notifications, during normal business hours in addition to after hours and weekends.
The Allentown Communications Center is responsible for providing services for the Allentown Police Department, Emergency Medical Services (EMS), Fire Department, Allentown Parking Authority, and Animal Control. This responsibility includes answering and dispatching calls for service for these City agencies.