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EMS Paramedics

The City of Allentown's Emergency Medical Services (EMS) is a public service system that includes all-paramedic staffed ambulances that are dispatched 24 hours/day through an enhanced 9-1-1 communications system. Allentown's paramedics responded to 15,542 requests for emergency medical assistance in 2015; a number that grows larger each year.

Without question, our people are the foundation that makes Allentown EMS the clear pre-hospital leader in the region. Allentown EMS employs twenty-nine full-time and over twenty part-time paramedics. Allentown's paramedics are highly trained professionals that are experts in emergency medicine, incident command, advanced life support equipment and so much more. More than just a mobile intensive care ambulance service, Allentown's paramedics are involved in numerous public service specialty teams such as HAZMAT, police ERT, Technical and Urban Search and Rescue, water rescue, and our dive and bike teams just to name a few.

To reach our citizens and visitors who need help, our Communications Center utilizes a state-of-the-art computer-aided dispatching (CAD) system which automatically performs vital dispatching functions such as determining the closest ambulance to the call through the use of automatic vehicle locator's (AVL's). A modified system status management plan positions ambulances throughout the service area to ensure the quickest possible response to emergency calls. In-vehicle computers are utilized to receive CAD information and safety messages as well as view maps of the City and access GPS information.

When a medical emergency 911 call is received by the communications center, highly trained Emergency Medical Dispatcher's (EMD's), utilizing the Medical Priority Dispatch System (MPDS) provide valuable information and instructions on how to perform lifesaving maneuvers to patients while paramedics are enroute.

In 2008, we designed a new and unique safety-enhanced ambulance visibility scheme for our fleet. In 2009 we ordered new ambulances that included interior safety features. In 2010 we will install in-vehicle camera systems and computer controlled medication vaults. In 2011, we began a transition that will begin the largest operational change in Allentown EMS history. EMS Shift Supervisors began working on a "temporary assignment" basis. In 2012, our shift supervisors became permanent positions, providing EMS with round the clock supervision.

The fleet includes 8 ALS equipped ambulances where two advanced life support ambulances that are staffed around the clock with two additional ALS ambulances operating during peak call-volume times.  Additionally, our shift supervisor responds to calls 24hrs a day in an ALS quick response vehicle.

Three fire stations within the City of Allentown house the EMS fleet: Central Station on Chew Street in center city houses two ambulances and three ALS quick response squad units. Mack South station on Lehigh Street houses two ambulances - one of which is positioned as a standby unit, and our special event cart which is used at outdoor events in the City. Finally, Hibernia station at Ridge Ave and Tilghman Street on the City's east side house another ALS ambulance.

If you have any questions or comments about our service, please feel free to call us at 610-437-7531.

Contact Information
For EMERGENCIES, dial 9-1-1

On-Duty Shift Supervisor (24 hrs.)
610.437.7531 ext. 4
EMSsupervisors@Allentownpa.gov

Eric C. Gratz, NRP
EMS Operations Manager
723 W Chew Street
2nd Floor - EMS
Allentown PA 18102
Office 610-437-7531 ext. 6
Fax 610-437-7684
Eric.Gratz@Allentownpa.gov

Suzanne Raftery, CAC

EMS Billing Supervisor
723 W Chew St
2nd Floor - EMS
Allentown PA 18102
Office 610-439-5929
Suzanne.Raftery@Allentownpa.gov