How the Allentown 311 System Works
The Citizen Problem Reporter is designed to streamline non-emergency requests, ensuring they are routed directly to the correct city bureau in Public Works.
- Identify the Issue: Pinpoint the exact location of the problem on our interactive map or enter the nearest street address.
- Describe & Upload: Provide a brief description of the issue. You can upload photos directly from your phone or computer to help our crews identify the problem quickly.
- Submit & Track: Once submitted, if you have provided contact information, you will receive automatic updates as our city teams work to resolve the issue.
Frequently Asked Questions (FAQ)
What types of issues can I report using Allentown 311?
You can use the online portal to report a wide variety of non-emergency, neighborhood maintenance issues handled by Public Works, including:
- Streets & Sidewalks: Potholes, street maintenance, and sidewalk hazards.
- Traffic & Lighting: Broken street lights and malfunctioning traffic signals.
- Trash & Recycling: Missed trash collections or full/broken litter baskets.
Is this system for emergencies?
No. The 311 Citizen Problem Reporter is strictly for non-emergency municipal services. If you are experiencing a life-threatening emergency, a crime in progress, a fire, or a medical crisis, please call 911 immediately.
Can I submit a report anonymously?
Yes. You can submit problems without creating an account or providing your name. However, providing your contact information allows our bureaus to follow up if they need more details to resolve the issue, and allows the system to send you status updates.
When will my issue be addressed?
Submissions received through the 311 portal are reviewed during normal city business hours (Monday through Friday). Response times vary depending on the nature of the request, weather conditions, and current department resources.
Can I still call 311 over the phone?
Yes. If you prefer not to use the online reporter, residents within Allentown city limits can simply dial 311 during standard business hours to speak directly with a customer service representative.