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Frequently Asked Questions

When is Lights in the Parkway open?

  • Lights in the Parkway opens Friday, November 24th and is open Wednesdays through Sundays until December 17th.
  • Hours are 5:30 pm - 10:00 pm
  • Beginning December 20th, through the end of the year, Lights will be open EVERY night, from 5:30 pm until 10:00 pm.
  • Lights in the Parkway is CLOSED ON CHRISTMAS DAY.

Do I have to bring my printed ticket to the event?

If you purchase tickets online in advance, you should bring your ticket, either printed, or the mobile version in the eventbrite app. If you receive a printed complimentary ticket, you will need to bring it with you in order to enter the display.

Do you accept credit cards?

  • Credit cards are accepted onsite, at full cost.
  • Credit cards are accepted online, at a discounted rate.
  • Cash and checks are also accepted.

How do I enter my promotional code?

In order to use a promotional code, click on "Tickets" and click the link of "Enter Promotional Code" in the top right before you add the tickets to your cart. Once tickets have been added to your cart, the promotional code is not able to be applied.

The name on the registration/ticket doesn't match the attendee. Is that okay?

Yes, provided that the ticket is a valid ticket that was printed out or the mobile version in the eventbrite app that was given to the new attendee. Each ticket has a unique barcode, so purchased tickets may only be redeemed once.

What is the refund policy?

Refunds are not issued for Lights in the Parkway tickets. If your vehicle breaks down before you reach the display, you will receive a complimentary pass to return and view the lights.

Are you open if it's snowing?

Should Lights in the Parkway be closed for inclement weather, the hotline will be updated after 4:30pm. The hotline number is 610-437-7750. The determination to close Lights in the Parkway keeps in mind the safety of those traveling to enjoy the lights and availability of city staff.