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New Residents – City of Allentown Resources

Welcome to the City of Allentown. This page was created to provide you with the information needed to get settled in Allentown. The City’s website is a great resource for new and existing residents. The website is ever-changing and updated regularly. Visit often to learn what’s going on with your City government.

Who We Are
Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, in the United States. It is Pennsylvania's third most populous city, after Philadelphia and Pittsburgh, and the 215th largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of the 2010 U.S. Census. It is also the county seat of Lehigh County. In 2012, the city celebrated the 250th anniversary of its founding in 1762.

Allentown is a dynamic city. We are in the midst of a number of exciting economic development projects. And there is always something happening! Sign up for the event communication It’s Happening in Allentown, to receive weekly emails about a wide range of activities and events. Please click here and scroll to the bottom right to subscribe..

Contact your elected officials
Allentown is a city of the third class with a strong Mayor-City Council form of government wherein the mayor serves as chief executive and administrative officer for the municipality and City Council serves as the legislative and oversight body providing checks and balances on the system. Please click here to access the city’s Mayor’s office. Please click here to contact your City Council members.

City Services Contact information
The City of Allentown has seven departments and offers many services from several buildings. City Hall is located at 435 Hamilton Street. Residents can call 610 439-5999 5 days a week from 8:00 a.m. to 4:30 p.m. to ask questions, or request services. Non-emergency situations may be reported at 610 437-7751 seven days per week 24 hours per day. To obtain contact information about City services and departments please click link.

City of Allentown Authorities, Boards, and Commissions
There are over 20 Authorities, Boards and Commissions. Click here to learn more. If you are interested in serving the City of Allentown in this capacity, please call the Mayor's Office at 610-437-7546 to request an application.

Contact your neighborhood group
Allentown has 21 active neighborhood groups. These groups are comprised of residents who care about their neighborhood and meet regularly as engaged empowered residents who celebrate their neighborhood assets and work with others to solve their neighborhood problems. To find out more and to connect with your neighborhood group, please click here.

Employment Opportunities
To learn about employment within city government please contact the City of Allentown Human Resources Department.

Health
Public health is for everyone. The City of Allentown’s Health Bureau is located at Alliance Hall, 245 N. 6th Street, 610 437-7760. The Health Bureau is open Monday-Friday, 7:30 a.m. – 4:30 p.m. For more information please see their webpage.

Online Payments
Pay City Real Estate Taxes online. Click here and go to the right of the page.

Pot Holes

Motorists who encounter a pothole on streets maintained by the City of Allentown are urged to call the city’s Pothole Hotline at 610-437-8775 or by submitting an email complaint. The Streets Department requests that citizens give the exact location of the pothole along with their name and telephone number in case the city needs to reach them to ascertain a more precise location.

Recycling, Waste Collection and Leaf Collection
It is the Bureau of Recycling and Solid Waste’s mission to provide for safe and proper collection and disposal of municipal waste and reduction of municipal solid waste in the City through recycling, composting, and waste reduction.
  • Curbside trash collection: twice a week trash collection and once a week recycling collection. Recycling is required by law. Place trash and recycling out after 5:00 pm and before 10:00 pm. Place trash in front of your property. Residents are allowed up to 5 bags (40 lbs max each) OR two 32 gallon trash cans (70 lbs max per can) on each trash collection night.
  • On your second trash collection night (Wed, Thurs or Fri) you are also allowed 1 bulk item (furniture, mattress & box spring, carpeting, etc.) OR 40 lbs. max of contained construction material (lumber, drywall, sheet rock, etc.)
  • Trash must be in bags or cans. No trash in boxes. Boxes must be recycled
  • NO TVs, COMPUTERS OR ELECTRONICS AT CURB FOR COLLECTION
  • Empty containers must be removed from curb within 12 hours after collection.
  • Trash & recycling bins cannot be stored on the front porch or on the front of the property.
  • Household trash may not be placed in sidewalk litter baskets or Solar Belly compactors. Please call 610 437-8729 to learn your recycling night, and garbage pick-up nights. Additional information can be found on their webpage

Recycling Information
RECYCLING IS THE LAW- The Bureau of Recycling & Solid Waste provides FREE recycling bins to City of Allentown residents. They can be obtained at the Recycling office, located at 641 South 10th Street.

GREEN BIN: Aluminum and steel cans, glass bottles, plastic #1 through #7 bottles and containers (water, soda, milk, laundry, yogurt, margarine, cups, etc.), cartons (milk, juice, broth, etc.)

BLUE BIN: All white & colored paper, mail, magazines, catalogs, cardboard and paperboard (cereal boxes, tissue boxes, drink carriers, etc.), newspapers, circulars, flyers, brochures, phone books, hard & soft covered books, brown paper bags. Flatten bigger boxes and place next to the blue bin. NO loose cardboard. Misuse of containers is subject to SWEEP fine.

Yard Waste Recycling: Information can be found on the Yard Waste page, or by calling the Yard Waste Hotline:  610.841.5657.

MULCH AVAILABLE

MUST PREPAY - $12 PER BUCKET LOADING FEE MULCH FOR BIGGER LOADS BY APPT. * The city will offer mulch loading services every Wednesday from 8:00 am to 12 noon. Loading services will be available for a pre-paid fee of $12 per bucket load. There is no cost for self-loading material. There are various grades of mulch and top dressings, however, the city cannot guarantee the quality or quantity available. Payment must be made at the Recycling & Solid Waste Office, 641 South 10th Street, prior to loading. No payments will be accepted at the yard waste site.

The Allentown Recycling Drop Off Center- Martin Luther King, Jr. Drive next to 15th Street Bridge- Open 24/7 to Everyone!

Recycle at the Drop Off Center:
  • Cardboard, cereal & food boxes, paper egg cartons, paper drink carriers, cartons & drink boxes, etc.
  • Mixed white & colored paper, catalogs, junk mail, magazines
  • All types of metal items, cans & bottles
  • Newspapers, books & phone books
  • Clothing, shoes, towels, drapes, etc.

Appliance or large metal item pick-up – Please call 610 437-8729 to schedule pick up for your appliance or large metal item pick up. There is a $20.00 fee for freon appliances, such as air conditioners and dehumidifiers, which must be paid prior to pick up.

SWEEP – provides complaint and pro-active, outreach, education and enforcement of Allentown’s municipal waste, recycling and neighborhood improvement ordinances. Residents, property owners and business owners are informed of the ordinance requirements and SWEEP officers address trash, litter and recycling problems to attain compliance. The officers educate, issue warnings, SWEEP violation tickets and citations for non-compliance.

TV’s, Electronics and Household Hazardous Waste
- Electronics can no longer be placed at the curb for collection.

Animal Control

VACCINATION AND LICENSING Dogs & cats 3 months and older MUST be vaccinated against rabies and dogs MUST also be licensed by Lehigh County. Information must be provided to the Animal Control Officer upon request. Dog licenses can now be purchased at the Recycling Office.

BARKING Pet owners must take measures to prevent their pets from excessive barking, crying or making annoying noise.

WALKING YOUR PET Animals are not allowed to run loose. All animals must be secured by a leash. Animal droppings must be picked up immediately. No domestic animals are permitted in Old Allentown Cemetery at 10th and Linden streets.

AT YOUR HOME Animal owners must provide adequate water and food daily. They must also provide clean and proper shelter both indoors and outdoors. Pet owners are required to pick-up all animal dropping on their property daily. Please call Animal Control at 610-437-7535, with any questions.

SWEEP tickets are issued for violations of the Animal Control ordinance.

Snow Plowing

Please call our Snow Hotline at 610-437-SNOW (7669). You can receive any updates regarding plowing or additional information about snow operations. For more information, please visit their webpage.

Street Cleaning

Depending on where you live, each side of your street will likely be cleaned once per week. Parking is not allowed for up to 3 hours on the side being cleaned. To determine your street cleaning dates, please visit the Department of Public Works, Streets by clicking here.

Utilities

To establish water and sewer services please call Water Distribution at 610 437-7646.

New Residents – Partner Organizations

Allentown School District (ASD)
The richness of the City's diversity is strengthened by the District's central role in educating for America's future through academic excellence and celebrating the cultural, athletic and artistic range of talent in the schools. ASD students originate from 43 countries and speak 26 languages. Twenty-two schools throughout the City support a labyrinth of beautiful neighborhoods in Allentown. To learn more including the ASD Uniform policy, please click here.


Library Card
The Allentown Library is located at 1210 Hamilton Street, 610 820-2400. The library is open Monday-Thursday from 9:00 a.m. – 9:00 p.m.; Friday’s 9:00 a.m. – 6:00 p.m., and Saturday’s 9:00 a.m. – 5:00 p.m. It is closed on Sundays. Obtain a library card to take advantage of the materials and services the library offers. For more information please see their website.

Parking & Vehicle Stickers
“When the question is parking, ask the Authority.” The Allentown Parking Authority is located at 603 W. Linden St and is open Monday–Friday, 8am–4:30 p.m. For more information, please review their website.

Voter Registration and Polling Places
Take advantage of your right to vote by registering at your new address. Please contact Lehigh County or click here.